Privacy Policy | Nutrecity - Protecting Your Data and Privacy

Effective Date: October 6, 2024

At Nutrecity, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our platform, Nutrecity, which provides personalized meal plans powered by AI. Please take the time to read this policy carefully to understand how we handle your data.

By accessing or using our website or services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

To provide you with our services, we collect different types of information based on your interaction with Nutrecity. This includes:

1.1 Personal Information

When you sign up for an account or use our services, we may collect the following personal information:

Name
Email Address
Gender
Date of Birth
Height and Weight
Physical Activity Level
Dietary Preferences (including food allergies and restrictions)
Health Conditions (such as diabetes, hypertension, etc.)
Location (city and country)

1.2 Payment Information

If you purchase credits or a subscription to Nutrecity, we may collect payment details including:

Credit/Debit Card Information
Billing Address
Transaction History

Payment processing is handled by third-party providers, and Nutrecity does not store your full payment information.

1.3 Automatically Collected Information

When you access Nutrecity, we may automatically collect certain information such as:

IP Address
Device Information (browser type, operating system)
Usage Data (pages visited, actions on the platform, time spent on the site)
Cookies and Tracking Technologies (more details on cookies below)

1.4 Health and Dietary Information

To provide personalized meal plans, we collect specific health and dietary information from you, including:

Medical conditions
Specific dietary restrictions
Food preferences and allergies

This information is used solely to generate customized meal plans tailored to your health goals and needs.

1.5 Communication Data

If you contact us, we may collect the content of your communications, such as when you request customer support or provide feedback.

2. How We Use Your Information

We use the information collected for various purposes related to the operation and improvement of Nutrecity’s services. The main purposes include:

2.1 Service Delivery

Generating personalized meal plans based on user inputs such as dietary preferences, health goals, and medical conditions.
Providing downloadable meal plans and shopping lists.
Managing user accounts and processing transactions (such as purchasing credits).

2.2 Improving the Platform

Analyzing user behavior and preferences to improve the platform’s functionality and user experience.
Conducting internal research to enhance our AI algorithms for better meal plan generation.

2.3 Communication

Sending service-related updates, notifications, and reminders via email or within the platform.
Responding to user inquiries and providing customer support.
Sending promotional offers or newsletters (you can opt-out at any time).

2.4 Legal Obligations

Complying with legal requirements, regulatory obligations, and resolving disputes.
Enforcing our terms and conditions and protecting against fraud or misuse of our platform.

3. Sharing and Disclosure of Information

Nutrecity does not sell or rent your personal information. However, we may share your information with third parties in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers that assist us in running the platform, including:

Payment processors for handling transactions.
Cloud storage providers for securely storing user data.
Analytics services for tracking usage patterns and improving our platform.

These providers are contractually obligated to maintain the confidentiality of your data and use it solely for providing services to us.

3.2 Legal Compliance

We may disclose your information if required by law or in response to valid legal requests, such as:

To comply with a legal obligation or court order.
To protect our rights, property, or safety, or that of users or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring entity as part of the business transaction. We will notify you before such a transfer occurs.

4. Data Security

We prioritize the security of your personal information. Nutrecity implements a variety of security measures to protect against unauthorized access, disclosure, or destruction of your data, including:

Encryption of sensitive data during transmission (SSL).
Secure servers for data storage with restricted access.
Regular security assessments and updates to maintain a secure environment.

Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Cookies and Tracking Technologies

Nutrecity uses cookies and similar tracking technologies to enhance the user experience, monitor website traffic, and personalize content. Cookies are small text files stored on your device when you visit a website.

5.1 Types of Cookies We Use

Essential Cookies: Required for the operation of our site (e.g., for user authentication).
Performance Cookies: Used to collect information about how users interact with the site (e.g., which pages are visited most).
Functionality Cookies: Enable us to remember user preferences and customize the user experience.

5.2 Managing Cookies

You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of certain features on the platform.

6. Your Data Rights

As a user of Nutrecity, you have the following rights regarding your personal data:

6.1 Access and Correction

You can access and update your personal information directly within your account settings. If you need assistance, you may contact us for help.

6.2 Data Portability

You have the right to request a copy of your personal data in a commonly used electronic format.

6.3 Deletion

You can request that we delete your account and associated data. However, certain information may be retained for legal or legitimate business reasons.

6.4 Objection and Restriction

You may object to or request the restriction of processing your data in certain circumstances, such as for marketing purposes.

6.5 Withdrawal of Consent

If we process your data based on consent, you may withdraw your consent at any time.

To exercise these rights, please contact us at contact@nutrecity.com.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you choose to delete your account, we will delete your data, except where it is required for legal obligations or legitimate business purposes.

8. Children's Privacy

Nutrecity is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected personal data from a child, we will take steps to delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will revise the "Effective Date" at the top of this page and notify users by email or within the platform.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Nutrecity
Email: contact@nutrecity.com